How can I exchange or return an item?
- It's free of charge to exchange items for a different size or color. To exchange an item, place an new order at Busnel.com. Once we have received your return, we will credit your account. Please note that we only offer exchanges free of charge to a different size or color.
Can I amend or cancel an item from my order?
- It may be possible to cancel an item or change it to a different size or color, depending on the status of your order. We are unable to add an item to an existing order, you need to place a new one. If you need to change your order, send an email to firstname.lastname@example.org as soon as possible.
How much does shipping cost?
- It’s free shipping for all orders within Sweden. For international shipping we charge 150 SEK. For delivery outside the European Union, custom fees, other taxes and charges will be added to the purchase price.
I cannot track my order, how do I do?
- If you have your tracking number but still cannot track it, send an email to our customer care email@example.com with your order number and we will look into this for you.
What do I do if an item is damaged or faulty?
- Send email to firstname.lastname@example.org as soon as possible. When you get in touch with us, please provide. Us with your order number, information about the issue and pictures or your item. Please be aware that items which have been damaged as a result of normal wear and tear will not be considered as faulty.
For more information, please send an email to the online customer care service: email@example.com. We speak Swedish and English and is available Monday to Friday: 9AM - 5PM