TERMS & CONDITIONS

Delivery

•  Within Sweden
Free shipping. 2-3 days delivery.

• Within Europe 
Shipping fee 150 SEK. 3-7 days delivery.

* We don't currently deliver outside Europe. 

Prices

The prices constitute the total price (including VAT). Outside the European Union, custom fees or other taxes and charges may be added to the purchase price.

Returns/Exchanges

We want you to be satisfied with your Busnel purchases. If that's not the case, we'll accept items for return
or exchange within 14 days. Just make sure your items are in the original condition and include all labels.

Returns
The return shipping fee of 79 SEK will be deducted from the credit card of the returned merchandise.
Your refund will be issued to the same credit card you used for the original purchase, within 5-10 working days.

Exchanges
It's free to exchange items for a different size or color. To exchange an item, specify the new size or color that you require on the return form and follow the instructions stated on the form. Please note that we only offer free exchanges to a different size or color.

Important Information

• Items must be returned within 14 days of receiving your order.

• Returns will only be accepted if your items are in the original condition and include all labels. 
• You are responsible for the shipping of returned items back to Busnel. Items lost in transit will not be compensated for.


Quality Guarantee

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 12 month of purchase. Please note, items that are damaged as a result of wear and tear are not considered to be faulty. We always recommend that delicate materials should be handled with care. Please follow the instructions for washing and handling on the washing label.

Garment Care
Faulty items will be exchanged to the same type of product in the same size. Refunds for faulty items can be made within the 14-day period following delivery. Remember to state your order number. Also clarify which items you are sending back, and why you wish to return them. Contact us at online@busnel.com if you are unsure on how to handle your Busnel garment.