Place your order no later than December 18 for delivery before New Year's Eve

TERMS & CONDITIONS


ONLINE CUSTOMER CARE SERVICE

Contact us via email online@busnel.com or call +46(0)8 660 73 40. We speak Swedish and English. Monday to Friday: 9AM - 5PM

DELIVERY INFORMATION

Busnel ship from Sweden to all countries within EU. Your order will be delivered from Monday through Friday. Free shipping for all orders within Sweden. For delivery within other European countries, shipping fee 150 SEK. For non-European countries the shipping fee varies. We will deliver your purchased items in the shortest time as possible. Packages that have not been collected within 14 days will be sent back to us, and you will be charged for the shipping fees. If you want to have your package sent again, we will charge you for the additional shipping cost. Delivery times are provided as guidelines only. Busnel are not taking in account eventual delays.

Within Sweden / Free shipping / DB Schenker 2-3 days 
Within Europe / Shipping fee 150 SEK / UPS 3-7 days

* We don't currently deliver outside Europe

PRICES AND PAYMENTS

All prices displayed at Busnel.com are given in SEK, DKK, EUR (VAT included). USD and NOK (VAT not included). Outside the European Union, custom fees, other taxes and charges may be added to the purchase price and must be paid by the customer. For questions regarding VAT, contact your local Customs service office. If you order from Norway, visit Toll.no and read more. You will receive an invoice from the shipping company with calculated taxes and import fees after your parcel is delivered. 

At Busnel.com it is possible to pay with Mastercard, Visa and American Express. We also accept payment by Klarna invoice. To view Klarnas payment terms please read more here. Payment must be fulfilled within 14 days otherwise a fee is added for the delay.

RETURNS AND EXCHANGES

We want you to be satisfied with your Busnel purchases. If that's not the case, we'll accept items for return or exchange within 14 days. Just make sure your items are in the original condition and include all labels. If you use our return label, the return-shipping fee of 79 SEK will be deducted from the credit card of the returned merchandise. If not, we recommend to send your package trackable and as an business parcelIf you want us to send you an return label, please contact us at online@busnel.com. Your refund will be issued to the same credit card you used for the original purchase, within 5-10 working days.

It's free to exchange items for a different size or color. To exchange an item, place an new order at Busnel.com and email us the details to online@busnel.com. Once we have received your return, we will credit your account. Please note that we only offer free exchanges to a different size or color.

  • Items must be returned within 14 days of receiving your order
  • Returns will only be accepted if your items are in the original condition and include all labels
  • You are responsible for the shipping of returned items back to Busnel. Items lost in transit will not be compensated for
  • If you don't use our return label, you need to send back the package as an business parcel

Return address (Please note: Send as a Business Parcel)

Busnel C/O Storex AB
Lillsjövägen 13
135 50 Jordbro
SWEDEN

Did you pay with Klarna Invoice and want to return an item? We recommend you to fill in "return article" in the Klarna app, then your invoice will be paused for 3 weeks. Or call Klarna 08-120 120 10 and pause your invoice. When we have received your item(s) we will correct your payment.

* For customers outside Sweden:
If you want to return or exchange your order, please contact us via email with your order details to online@busnel.com. We will send you an return label from UPS.

TRANSPORT DAMAGE

All shipments sent from Busnel.com to you are insured. Goods damaged in transit are replaced free of charge by Busnel. If you notice damage to the package before opening it, please take photos and contact Busnel customer service - online@busnel.com

QUALITY GUARANTEE


Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 12 month of purchase. Please note items that are damaged as a result of wear and tear are not considered to be faulty. We always recommend that delicate materials should be handled with care. Please follow the instructions for washing and handling on the washing label.

Faulty items will be exchanged to the same type of product in the same size. Refunds for faulty items can be made within the 14-day period following delivery. Remember to state your order number. Also clarify which items you are sending back, and why you wish to return them. 

Regarding colours, we can’t guarantee that the colours on our website will look exactly the same in real life. Due to both different color settings at different computers, and changing lightning conditions during photoshoots.  

FORCE MAJEURE

In case of Force Majeure, Busnel's obligations will be suspended. The contract between you and Busnel can, in such cases, be partially or fully terminated by yourself or by Busnel. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.If this unlikely event happens, Busnel will do its very best to solve all issues in timely manner.

SECURITY

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy for more information.


Falkenbergs Agenturer AB: 556781-1533
Busnel Showroom Banérgatan 5,114 56 Stockholm Sweden 
online@busnel.com +46(0)8 660 73 40