ONLINE CUSTOMER CARE SERVICE

Do you have a question? Please check out our FAQ where we answer our most frequently asked questions. 
Still have questions? Please send us an email to online@busnel.com

DELIVERY INFORMATION

Norway:
Prices displayed in NOK (VAT not included).
Orders outside of the European Union will have custom fees, tax and other charges will be invoiced by the shipping company and must be paid by the customer.
For questions regarding VAT, contact your local Customs service office or read more at Toll.no.
You will receive an invoice from the shipping company with calculated taxes and import fees after your parcel is delivered.
Shipping to Norway | Shipping fee 150 NOK | UPS 3-7 working days

Sweden:
Prices displayed in SEK (VAT included).
Shipping to Sweden | FREE SHIPPING for all orders | DHL 2-3 working days

Europe (EU):
Prices displayed in EUR (VAT included).
Shipping within Europe | Shipping fee 150 SEK | UPS 3-7 working days

Outside EU:
Prices displayed in EUR (VAT included).
Outside the European Union, custom fees, other taxes and charges will be added by the shipping company and must be paid by the customer. For questions regarding VAT, contact your local Customs service office. You will receive an invoice from the shipping company with calculated taxes and import fees after your parcel is delivered.
Shipping outside of Europe | Shipping fee 150 SEK | UPS 3-7 working days


Busnel ship from Sweden to all countries within Europe. Your order will be shipped within 2-3 working days within Sweden and 3-7 working days for orders outside of Sweden, and will be delivered between Monday to Friday. We will pack and deliver your purchased items in the shortest time as possible. Packages that have not been collected within 14 days will be sent back to us, and you will be charged 129 SEK for the shipping fees. If you want to have your package sent again, we will charge you for the additional shipping cost. Delivery times are provided as guidelines only. Busnel are not taking in account eventual delays.

Within Sweden / Free shipping for all orders / DHL 2-3 working days 
Within EU / Shipping fee 150 SEK / UPS 3-7 working days
Outside EU / Shipping fee 150 SEK + custom fees /  UPS 3-7 working days


PRICES AND PAYMENTS

All prices displayed at Busnel.com are given in SEK (VAT included), NOK (VAT not included) or EUR (VAT included). Outside the European Union, custom fees, other taxes and charges will be added by the shipping company and must be paid by the customer. For questions regarding VAT, contact your local Customs service office. If you order from Norway, visit Toll.no and read more. You will receive an invoice from the shipping company with calculated taxes and import fees after your parcel is delivered. 

At Busnel.com it is possible to pay with Mastercard, Visa and American Express. We also accept payment by Swish and Klarna invoice. To view Klarnas payment terms please read more here. Payment must be fulfilled within 30 days otherwise a fee is added for the delay.

RETURNS 

We want you to be satisfied with your Busnel purchases. If that's not the case, we'll accept items for return or exchange within 14 days. Just make sure your items are in the original condition and include all labels and original packaging. The return-shipping fee of 129 SEK will be deducted from the credit card of the returned merchandise. If you want us to send you a return label, please contact us at online@busnel.com. Your refund will be issued to the same credit card you used for the original purchase, within 5-10 working days from the date of the refund transaction.


EXCHANGES

It's FREE to exchange items for a different size or color. To exchange an item, simply return the product that you like to exchange and place a new order at Busnel.com. Once we have received and processed your return, we will refund you. Please note that we only offer free exchanges to a different size or color.

  • You have the same return rights for all items you order from us
  • Items must be returned within 14 days of receiving your order from the service point
  • Returns will only be accepted if your items are in the original condition and include all labels and original packaging
  • You are responsible for the shipping of returned items back to Busnel. Items lost in transit will not be compensated for

Did you pay with Klarna Invoice and want to return an item? We recommend you to fill in "return article" in the Klarna app, then your invoice will be paused for 3 weeks. Or call Klarna 08-120 120 10 and pause your invoice. When we have received your item(s) we will correct your payment.

* For customers outside Sweden:
If you want to return or exchange your order, please contact us via email with your order details to online@busnel.com. We will send you a return label. Contact UPS to book a pickup. 

TRANSPORT DAMAGE

All shipments sent from Busnel.com to you are insured. Goods damaged in transit are replaced free of charge by Busnel. If you notice damage to the package before opening it, please take photos and contact Busnel customer service - online@busnel.com

QUALITY GUARANTEE


Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 12 month of purchase. Please note items that are damaged as a result of wear and tear are not considered to be faulty. We always recommend that delicate materials should be handled with care. Please follow the instructions for washing and handling on the washing label.

Faulty items will be exchanged to the same type of product in the same size. Refunds for faulty items can be made within the 14-day period following delivery. Remember to state your order number. Also clarify which items you are sending back, and why you wish to return them. 

Regarding colors, we can’t guarantee that the colors on our website will look exactly the same in real life. Due to both different color settings at different computers, and changing lightning conditions during photoshoots.  

FORCE MAJEURE

In case of Force Majeure, Busnel's obligations will be suspended. The contract between you and Busnel can, in such cases, be partially or fully terminated by yourself or by Busnel. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.If this unlikely event happens, Busnel will do its very best to solve all issues in timely manner.

SECURITY

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy for more information.


Falkenbergs Agenturer AB: 556781-1533
Busnel Showroom Riddargatan 47
114 56 Stockholm Sweden 

online@busnel.com