ONLINE CUSTOMER CARE SERVICE
Contact us via email
online@busnel.com. Monday to Friday: 9AM - 5PM
DELIVERY INFORMATION
Busnel ship from Sweden to all countries within Europe. Your order will be shipped within 1-2 working days, delivered between Monday to Friday. Free shipping for all orders within Sweden. For delivery within other European countries, shipping fee 150 SEK. For non-European countries the shipping fee varies. We will deliver your purchased items in the shortest time as possible. Packages that have not been collected within 14 days will be sent back to us, and you will be charged for the shipping fees. If you want to have your package sent again, we will charge you for the additional shipping cost. Delivery times are provided as guidelines only. Busnel are not taking in account eventual delays.
Within Sweden / Free shipping for all orders / DHL 2-3 working days
Within Europe / Shipping fee 150 SEK / UPS 3-7 working days
Outside Europe / Shipping fee 150 SEK + custom fees / UPS 3-7 working days
PRICES AND PAYMENTS
All prices displayed at Busnel.com are given in SEK (VAT included). Outside the European Union, custom fees, other taxes and charges will be added to the purchase price and must be paid by the customer. For questions regarding VAT, contact your local Customs service office. If you order from Norway, visit Toll.no and read more. You will receive an invoice from the shipping company with calculated taxes and import fees after your parcel is delivered.
At Busnel.com it is possible to pay with Mastercard, Visa and American Express. We also accept payment by Swish and Klarna invoice. To view Klarnas payment terms please read more here. Payment must be fulfilled within 30 days otherwise a fee is added for the delay.
RETURNS AND EXCHANGES
We want you to be satisfied with your Busnel purchases. If that's not the case, we'll accept items for return or exchange within 14 days. Just make sure your items are in the original condition and include all labels. The return-shipping fee of 99 SEK will be deducted from the credit card of the returned merchandise. If you want us to send you a return label, please contact us at online@busnel.com. Your refund will be issued to the same credit card you used for the original purchase, within 5-10 working days.
It's free to exchange items for a different size or color. To exchange an item, place a new order at Busnel.com. Once we have received your return, we will credit your account. Please note that we only offer free exchanges to a different size or color.
- You have the same return rights for all items you order from us
- Items must be returned within 14 days of receiving your order from the service point
- Returns will only be accepted if your items are in the original condition and include all labels
- You are responsible for the shipping of returned items back to Busnel. Items lost in transit will not be compensated for
Did you pay with Klarna Invoice and want to return an item? We recommend you to fill in "return article" in the Klarna app, then your invoice will be paused for 3 weeks. Or call Klarna 08-120 120 10 and pause your invoice. When we have received your item(s) we will correct your payment.
* For customers outside Sweden: If you want to return or exchange your order, please contact us via email with your order details to online@busnel.com. We will send you a return label. Contact UPS to book a pickup.
TRANSPORT DAMAGE
All shipments sent from Busnel.com to you are insured. Goods damaged in transit are replaced free of charge by Busnel. If you notice damage to the package before opening it, please take photos and contact Busnel customer service - online@busnel.com
QUALITY GUARANTEE
Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 12 month of purchase. Please note items that are damaged as a result of wear and tear are not considered to be faulty. We always recommend that delicate materials should be handled with care. Please follow the instructions for washing and handling on the washing label.
Faulty items will be exchanged to the same type of product in the same size. Refunds for faulty items can be made within the 14-day period following delivery. Remember to state your order number. Also clarify which items you are sending back, and why you wish to return them.
Regarding colors, we can’t guarantee that the colors on our website will look exactly the same in real life. Due to both different color settings at different computers, and changing lightning conditions during photoshoots.
FORCE MAJEURE
In case of Force Majeure, Busnel's obligations will be suspended. The contract between you and Busnel can, in such cases, be partially or fully terminated by yourself or by Busnel. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.If this unlikely event happens, Busnel will do its very best to solve all issues in timely manner.
SECURITY
Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy for more information.
Falkenbergs Agenturer AB: 556781-1533
Busnel Showroom Riddargatan 47
114 56 Stockholm Sweden
online@busnel.com
